I promised an update on how I’m managing to keep on top of emails. In the past month my simple steps have been: check email periodically for emergencies  and process properly when in the inbox. Process means the 4 Ds – Do now (reply straight away and move to Actioned or @chase folder), Do later (put into To Action folder and decide when to do it), Delegate (and move to @chase) or Delete (my favourite). I’ve also set up a rule to send some emails automatically to an @read folder. So far so good, all I need to do now is cement the process as a habit.